Cancellation, rescheduling and refunds
Refund conditions for Signal Framecore relocation consultations, including cancellations, deposits, no-shows and work already started.
Cancelling a consultation
Request cancellation by emailing info@signal-framecore.digital. For a consultation cancelled more than seven calendar days before the first session, we provide a full refund unless you explicitly asked us to begin personalised preparation during a statutory withdrawal period. If preparation has begun at your request, we deduct the reasonable value of completed work and refund the balance.
Cancellations made between seven days and 48 hours before the session receive a 50% refund. Cancellations with less than 48 hours’ notice and no-shows are non-refundable because the reserved time is unlikely to be filled.
Rescheduling
One reschedule is free with at least 48 hours’ notice. Later changes may carry a €60 rebooking fee. If illness or a documented emergency prevents attendance, contact us promptly; we consider reasonable exceptions individually. Sessions must normally be completed within the package period stated in your scope.
Packages and partial refunds
For a multi-session engagement, any approved partial refund is calculated from the amount paid minus completed calls, personalised roadmap work, purchased client-specific materials and non-recoverable third-party costs previously approved by you. Standard digital worksheets that have not been customised are not separately charged.
A deposit, where a custom scope requires one, becomes non-refundable once agreed preparation begins. We identify the deposit and commencement point in writing before payment.
If we cancel
If Signal Framecore cancels and cannot offer a suitable replacement date, you receive a full refund for undelivered work. If we end an engagement after partial delivery, we refund the undelivered balance.
Processing and method
Approved refunds are issued to the original payment method within 10 business days; your bank may take additional time to display funds. We do not provide cash refunds for electronic payments.
How to request a refund
Email info@signal-framecore.digital with your name, engagement, session date and reason. Do not include bank credentials. We acknowledge requests within two Berlin business days and explain the calculation before processing.
Mandatory consumer rights remain unaffected.